Sign up Sign in HP Community Notebooks Notebook Boot and Lockup HP laptop stuck at HP logo Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. ‎02-10-2018 0201 PM HP Recommended Mark as New Bookmark Subscribe Permalink Print Flag Post Product N7J57EA Operating System Microsoft Windows 10 64-bit I am trying to get my daughters laptop to boot but all I get is a flashing cursor in the top left corner of the screen for a few seconds then the HP logo a few minutes the logo dissapears then comes back and the whole process begins again 1 ACCEPTED SOLUTION ‎02-11-2018 0155 PM HP Recommended Mark as New Bookmark Subscribe Permalink Print Flag Post Im here if you have any more problem. Just let me know and i will attempt to help as much as i can. Please remember to select the answer Was this reply helpful? Yes No 67 REPLIES 67 ‎02-10-2018 0413 PM HP Recommended Mark as New Bookmark Subscribe Permalink Print Flag Post Press f2 when powering on the machine and you should load into the HP Hardware Diagnostics. Select Hard Drive from the menu and select short test. If it fails then the hard drive needs to be replaced. Please remember to select the answer Was this reply helpful? Yes No lcfcfan Author 36 0 0 4,120 Level 2 ‎02-10-2018 0507 PM HP Recommended Mark as New Bookmark Subscribe Permalink Print Flag Post Thanks for this, yep the HDD failed the hardware test, oh well new HDD required And of course my daughter can't find her OS disc so I'll have to purchase a new OS as well Was this reply helpful? Yes No ‎02-10-2018 0531 PM HP Recommended Mark as New Bookmark Subscribe Permalink Print Flag Post Are you looking to reinstall Windows 10 once you recieve your replacement hard drive? Please remember to select the answer Was this reply helpful? Yes No lcfcfan Author 36 0 0 4,115 Level 2 ‎02-10-2018 0534 PM HP Recommended Mark as New Bookmark Subscribe Permalink Print Flag Post Yeah I am, got to find a replacement drive first though Was this reply helpful? Yes No ‎02-10-2018 0540 PM HP Recommended Mark as New Bookmark Subscribe Permalink Print Flag Post Once you find a replacement hard drive I can help you with the reinstallation of Windows 10 and the drivers and applications that are required. No need to purchase replacement Windows installation media. All you will need is a USB flash drive 8GB in size and another computer to download the Windows 10 installation media onto the USB Flash Drive. Please remember to select the answer Was this reply helpful? Yes No lcfcfan Author 36 0 0 4,103 Level 2 ‎02-10-2018 0546 PM HP Recommended Mark as New Bookmark Subscribe Permalink Print Flag Post Thanks that would be great, the damaged drive was 2TB, I take it I don't need to get one quite as big Was this reply helpful? Yes No ‎02-10-2018 0550 PM HP Recommended Mark as New Bookmark Subscribe Permalink Print Flag Post That i can not say as this is your's or your daughters computer. If she or you did not use alot then you can go with a smaller drive if so desired. This will not hinder anything except how much data the hard drive can hold. Please remember to select the answer Was this reply helpful? Yes No lcfcfan Author 36 0 0 4,100 Level 2 ‎02-10-2018 0552 PM HP Recommended Mark as New Bookmark Subscribe Permalink Print Flag Post That's great, only reason I ask is because I read on a thread somewhere on here that you had to swap like for like or go bigger, it just seemed strange to me Was this reply helpful? Yes No ‎02-10-2018 0554 PM HP Recommended Mark as New Bookmark Subscribe Permalink Print Flag Post That is only true if you are wanting to clone your existing partitions and OS to the new Hard Drive. Sence we are going to manually reinstall Windows and all of the drivers and software getting one the exact same size is not required. Please remember to select the answer Was this reply helpful? Yes No Previous 1 2 3 … 7 Next Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". † The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation. English Open Menu † The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.